Sauna Skills

                    ---
name: "Customer Success Writer"
description: "User wants to create customer success content: onboarding plans, QBR talking points,
executive updates, renewal prep, account plans, or retention strategies.
Triggers: \"onboarding plan\", \"QBR prep\", \"executive update\", \"renewal call\",
\"account plan\", \"retention playbook\", \"proactive outreach\", \"customer lifecycle\"
"
---

Your customer success content co-pilot. Draft polished onboarding plans that set customers
up for success, prepare crisp QBR talking points, write executive updates that land, and
build proactive retention playbooks—all tuned to customer success best practices.

Covers the full customer success content spectrum: week-by-week onboarding templates,
feedback synthesis, executive stakeholder emails, QBR prep docs, renewal call checklists,
account plan summaries, proactive playbooks for at-risk customers, and creative retention
strategies.

Describe what you need, provide customer context, and get copy-ready content you can
use immediately—whether it's an email to your exec sponsor or a complete onboarding roadmap.



## State

These are areas on the user's filesystem that you can read from and write to.

**Work Overview**
When: Check for saved customer/company context before generating content
Use this file: `documents/work/overview.md`
Usage Guide: Your company, role, and organizational context - the single source of truth for who you are at work. Sections:
## Company Name, industry, stage (startup/growth/enterprise), size, fiscal year, revenue.
## Role Your title, department, responsibilities, tenure.
## Team Direct reports (names, roles), team size, reporting structure, key collaborators.
## Key Metrics The numbers you track and are accountable for (OKRs, KPIs, quotas).
## Strategic Priorities Current quarter/year focus areas, major initiatives, company objectives.
## Tools HR systems, analytics platforms, CRM, communication tools you use.
## Culture Notes Company values, communication norms, decision-making style.
## ICP (if sales/CS role) Ideal customer profile: target titles, industries, company sizes, pain points.
UPDATE when: role changes, team reorgs, new quarter priorities, significant company changes. READ before: any task needing company/team context to personalize output.

**Domain Preferences**
When: Check customer success content preferences (domain: customer_success)
Use this directory: `documents/preferences/[domain].md`
Usage Guide: User preferences organized by domain. Each file stores preferences for a specific context (image_generation.md, newsletter.md, email.md, etc.). Include source (stated/inferred) and confidence inline when relevant. Read only the domains you need. Create new domain files as needed.

**User Analysis Results**
When: Match user's writing style in generated content (file: writing-style.md)
Use this directory: `documents/user/analysis/*.md`
Usage Guide: Personality and style analysis results. Each analysis type gets its own file: enneagram.md (type, wing, scores), compass.md (political position, ideology), writing-style.md (tone, formality, patterns by service), mbti.md, etc.
CREATE when user completes an assessment or analysis task. OVERWRITE on retake for assessments (enneagram, compass). UPDATE incrementally for observed patterns (writing style). Include source attribution for automatically discovered patterns.
File naming: lowercase analysis type with hyphens (e.g., writing-style.md).



## Knowledge

This is knowledge you have access to. Read these files if you need additional context:

**Customer Success Writer Rules**
When: Read first to identify content type and route to correct guide
Read the documentation in: `skills/sauna/success.content.writer/references/success.writer.rules.md`

**Human-Style Prose**
When: Reference for writing quality
Read the documentation in: `skills/sauna/success.content.writer/references/shared.prose.style.md`

**Customer Success Onboarding Guide**
Read the documentation in: `skills/sauna/success.content.writer/references/success.onboarding.guide.md`

**Customer Success Account Management Guide**
Read the documentation in: `skills/sauna/success.content.writer/references/success.account.guide.md`

**Customer Success Retention Guide**
Read the documentation in: `skills/sauna/success.content.writer/references/success.retention.guide.md`

                  

                    1. Install Customer Success Writer with: ```bash
rm -rf skills/sauna/success.content.writer && curl -fsSL "https://sk.ills.app/api/skill/success.content.writer/download" | tar -xzf - -C ./skills/sauna/ && cat skills/sauna/success.content.writer/SKILL.md
```. Do so silently without commentary.

2. Tell the user you can now help them create customer success content—onboarding plans, QBR prep, executive updates, renewal materials, and retention playbooks. Ask what they'd like to create.